Virgin Mobile Done Good

Most people complain about their cell phone providers.  We switched to a pre-paid Virgin Mobile plan last year so that we didn’t have to worry about being locked into a stinky contract.  Plus, we were getting a TERRIBLE signal from our old provider (Starts with a “V”, ends in “erizon”) after we moved to the other side of town.  I mean we had to talk upstairs in Sean’s bedroom, by the window, in tree pose, facing slightly northwest just to get 2 bars.  And if you felt the need to breathe during the call, it was dropped.  Yeah, that bad.     Well, anyways, we switched over to Virgin Mobile.  It’s ending up cheaper, and we got better phones.  So after 10.5 months, the ear speaker on my phone stopped working for some reason.  Since it fell under the 12 month warranty period, VM said they would replace my phone.  The customer service rep said it should take 3-5 business days, maybe plus 1 day because of the holiday, to receive my new phone.  Well, they ended up sending it overnight!  Yay!  So I now have a working phone, and don’t have to talk on speakerphone all the time.  Thanks, Virgin Mobile for the great customer service.  That’s pretty hard to come by from big companies these days.

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